Improving Library and Information Services Through Self-assessment: A Guide for Senior Managers and Staff Developers: 172 (British Library Research & Innovation Centre Report S.)

Jones, Kathryn,Usherwood, Bob,Kinnell, Margaret

ISBN 10: 1856043363 / ISBN 13: 9781856043366

Published by Library Association Publishing, 1999

About this Item

Ex-library book, usual markings. Clean copy, sound binding. Quick dispatch from UK seller.

Seller Inventory # mon0000068813

Bibliographic Details

• Title: Improving Library and Information Services Through Self-assessment: A Guide for Senior Managers and Staff Developers: 172 (British Library Research & Innovation Centre Report S.)
• Publisher: Library Association Publishing
• Publication Date: 1999
• Language: English
• ISBN 10: 1856043363
• ISBN 13: 9781856043366
• Binding: Hardcover
• Condition: Good

About this title

Synopsis

In the UK, Best Value and other initiatives are requiring public sector organizations to examine the quality and relevance of their services. Many are using the European Foundation for Quality Management (EFQM) Business Excellence Model for this purpose. Library managers and trainers will need to implement such programmes in order to thrive in the new climate. This new self-assessment tool offers the means to do just that.
This publication takes account of the context in which library services operate and reflects the particular requirements of the sector. It is essential reading for information practitioners and administrators in the public and academic library sectors and beyond, and has relevance internationally as well as in the UK. It is also an invaluable textbook for students of librarianship and information studies.

About the Author

Margaret Kinnell is Dean of Faculty of Science, Loughborough University.