Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
13 ratings by Goodreads
Language: English
Published by Asq Pr, 1997
- Hardcover
- Used
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.-OnTimeBooks-
5-star seller
AbeBooks seller since March 9, 2023
Hardcover
Condition: Used - Very good
US$ 6.84
Free Shipping
Ships within U.S.A.
Quantity: 1 available
Add to basketFree 30-day returns
Item description from seller
Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.
Seller Inventory # OTV.0873894057.VG
- Title
- Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
- Author
- Vavra, Terry G.
- Publisher
- Asq Pr
- Publication year
- 1997
- Condition
- very_good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0873894057
- ISBN 13
- 9780873894050
Since more and more attention is being focused on customer value management, it is important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. Vavra provides rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.
"Synopsis" may belong to another edition of this title.
-OnTimeBooks-
Phoenix, AZ, U.S.A.
5-star seller
AbeBooks seller since March 9, 2023
Shipping rates within U.S.A.
| Item | 3 to 8 business days | 2 to 6 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 3.99 |
Payment methods
Specialty
Used books of all typesSeller's business information
BookDrop LLC
601 S 54th Ave, STE 101
Phoenix, AZ U.S.A. 85043