Improving Public Services : International Experiences in Using Evaluation Tools to Measure Program Performance

Besharov, Douglas J. (EDT); Baehler, Karen J. (EDT); Klerman, Jacob Alex (EDT)

ISBN 10: 0190646055 / ISBN 13: 9780190646059

Published by Oxford University Press, 2017

About this Item

Seller Inventory # 27160147-n

Bibliographic Details

• Title: Improving Public Services : International Experiences in Using Evaluation Tools to Measure Program Performance
• Publisher: Oxford University Press
• Publication Date: 2017
• Language: English
• ISBN 10: 0190646055
• ISBN 13: 9780190646059
• Binding: Hardcover
• Condition: New

About this title

Synopsis

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

About the Author

Douglas J. Besharov, JD, is the Norman and Florence Brody Professor at the University of Maryland School of Public Policy, where he teaches courses on poverty, welfare, children and families, policy analysis, program evaluation, and performance management. He is also a senior fellow at the Atlantic Council, where he leads a program in international policy exchanges. In 2008, he was President of the Association for Public Policy Analysis and Management (APPAM) and is currently APPAM's International Conference Coordinator.

Karen Baehler, PhD, is Scholar in Residence at the American University School of Public Affairs. Her research focuses on the theory and practice of policy analysis in social and environmental policy. She holds a PhD in Policy Sciences from the University of Maryland College Park.

Jacob Alex Klerman, MA, is a Principal Associate and Senior Fellow with Abt Associates in Cambridge Massachusetts and the Editor of Evaluation Review. His research focuses on labor market policy, nutrition policy, and evaluation methods.