Incident Management for Operations

Schnepp, Rob; Vidal, Ron; Hawley, Chris

ISBN 10: 1491917628 / ISBN 13: 9781491917626

Published by O'Reilly Media, 2017

About this Item

This copy has clearly been enjoyedâ expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Seller Inventory # DBV.1491917628.A

Bibliographic Details

• Title: Incident Management for Operations
• Publisher: O'Reilly Media
• Publication Date: 2017
• Language: English
• ISBN 10: 1491917628
• ISBN 13: 9781491917626
• Binding: Soft cover
• Condition: acceptable

About this title

Synopsis

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.

You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.

• Assess your IT incident response with the PROCESS programmatic evaluation tool
• Get an overview of the IMS all-hazard, all-risk framework
• Understand the responsibilities of the Incident Commander
• Form a unified command structure for events that affect multiple business units
• Systematically evaluate what broke and how the incident team responded

About the Author

Rob Schnepp is a 28 year veteran of the fire service, retired as the Division Chief of Special Operations for the Alameda County (CA) Fire Department. He has vast experience in emergency response and served as incident commander on numerous large scale emergencies.

Rob has written numerous peer reviewed fire service related articles and two hazardous materials response textbooks. He is also an instructor for the US Defense Threat Reduction Agency, providing hazmat/WMD training to an international audience.