Incredible Customer Service: The Final Test
Freemantle, David
ISBN 10: 007709008X ISBN 13: 9780077090081
Published by McGraw-Hill Publishing Co., 1994
Used
Paperback
From
Reuseabook, Gloucester, GLOS, United Kingdom
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About this Item
Description:
Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL4234266
Synopsis:
It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, brainstorming, rewards, and incentives. Emphasizing global thinking and global markets, Freemantle also presents examples and case studies of major international and local companies like British Airways, BMW, Mars Confectionary, and the Bank of Scotland. His "14 Key Tests of Customer Service" is an unbeatable tool for executives to assess their own companies. More comprehensive than other books on the subject, this is a must-read for managers in customer service, human resources, sales, and other areas.
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Bibliographic Details
Title: Incredible Customer Service: The Final Test
Publisher: McGraw-Hill Publishing Co.
Publication Date: 1994
Binding: Paperback
Condition: Used; Good