Incredible Customer Service: The Final Test

Freemantle, David

ISBN 10: 0077077539 / ISBN 13: 9780077077532

Published by McGraw-Hill Inc.,US, 1992

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Seller Inventory # rev9301378496

Bibliographic Details

• Title: Incredible Customer Service: The Final Test
• Publisher: McGraw-Hill Inc.,US
• Publication Date: 1992
• Language: English
• ISBN 10: 0077077539
• ISBN 13: 9780077077532
• Binding: Hardcover
• Condition: Very Good
• Weight: 399.2 grams

About this title

Synopsis

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.
Fourteen key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer service is also addressed.
At each stage of the book a number of practical steps for improving service are presented. There are also many 'real life' examples of customer service in action to illustrate each key point.