Industrial Engineering applied to Service | A Systemic Approach to Optimizing Processes, Quality and Customer Experience

Andrea Aguirre Flores

ISBN 10: 6209656528 ISBN 13: 9786209656521

Published by Our Knowledge Publishing, 2026

Language: English

Condition: New Soft cover

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Bibliographic Details

Title

Industrial Engineering applied to Service | A Systemic Approach to Optimizing Processes, Quality and Customer Experience

Publisher

Our Knowledge Publishing

Publication Date

2026

Language

English

ISBN 10

6209656528

ISBN 13

9786209656521

Binding

Taschenbuch

Condition

Neu

Dimensions

Weight

113 grams

Seller catalogs

B�cher

About this title

Synopsis

This book is your practical guide to transforming your chaotic service operation into a well-oiled machine. Stop fighting endless lines, billing errors, and customer frustration. You'll discover how Industrial Engineering (II) becomes your greatest ally: Use Service Blueprinting to design fail-safe experiences. Implement Lean Six Sigma (LSS) to eliminate the waste no one sees. Master Queuing Theory to manage waiting intelligently. Plus, explore the future with chapters dedicated to Automation (RPA) and Artificial Intelligence (AI), learning how to use them for predictive optimization and massive service personalization.An essential read for leaders and future engineers seeking not just efficiency, but true excellence that is felt and valued in every customer interaction.

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