Title: Industrial Engineering applied to Service: A Systemic Approach to Optimizing Processes, Quality and Customer Experience
Publisher: Our Knowledge Publishing
Publication Date: 2026
Language: English
ISBN 10: 6209656528
ISBN 13: 9786209656521
Binding: Soft cover
Condition: New

About this title

Synopsis

This book is your practical guide to transforming your chaotic service operation into a well-oiled machine. Stop fighting endless lines, billing errors, and customer frustration. You'll discover how Industrial Engineering (II) becomes your greatest ally: Use Service Blueprinting to design fail-safe experiences. Implement Lean Six Sigma (LSS) to eliminate the waste no one sees. Master Queuing Theory to manage waiting intelligently. Plus, explore the future with chapters dedicated to Automation (RPA) and Artificial Intelligence (AI), learning how to use them for predictive optimization and massive service personalization.An essential read for leaders and future engineers seeking not just efficiency, but true excellence that is felt and valued in every customer interaction.

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