Information Development: Managing Your Documentation Projects, Portfolio, and People

A revolutionary new resource that brings documentation product management ideas up to date

The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users.

As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decision-making.

An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level.

Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including:

• Managing a corporate information portfolio
• Evaluating process maturity
• Partnering with customers and developing user scenarios
• Developing team effectiveness and collaboration
• Planning and monitoring information projects
• Managing translation and production
• Evaluating project performance
• Managing for quality, efficiency, and cost-effectiveness

The companion Web site includes electronic versions of the templates and checklists featured in the book.

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JoAnn T. Hackos, PhD, is President of Comtech Services and director of the Center for Information-Development Management. She is also the author of Content Management for Dynamic Web Delivery (Wiley), Managing Your Documentation Projects (Wiley), Standards for Online Communication (Wiley), and User and Task Analysis for Interface Design (Wiley).