Information Needs Analysis: Principles and Practice in Information Organizations

If you want to provide an information service that truly fulfills your users' needs, this book is essential reading.

Analyzing and assessing the information needs of clients is key to the provision of effective service and appropriate collections in both face-to-face and virtual library services. The importance of information needs analysis is widely recognized by information professionals, but currently there is little substantive, detailed work in the professional literature devoted to this important topic.

This new book is designed to fill that gap, by supporting practitioners in developing an information needs analysis strategy, and offering the necessary professional skills and techniques to do so. It will offer guidance to team leaders and senior managers in all areas of library work, especially those involved in collection management, service provision and web development, and is equally applicable to the needs of academic, public, government, commercial and other more specialized library and information services. The text adopts a hands-on, jargon-free approach, and includes relevant examples, case studies, reader activities and sources of further reading. Key areas covered include:

• what is information needs analysis?
• how is needs analysis conducted?
• what are the varieties of needs analysis?

• how are analyses evaluated and reported?

Daniel G. Dorner is Senior Lecturer and G E Gorman, Professor of Library and Information Management, School of Information Management, Victoria University of Wellington, New Zealand.