The Information Paradox: Realizing the Business Benefits of Information Technology

As corporations invest more and more in cutting-edge computer telecommunications technology, figuring out how these investments impact the bottom line is increasingly problematic. While CIO's and other strategic leaders eagerly sign up for newer and jazzier systems, it has become the job of line managers to figure out how to manage these high-tech toys--and to measure whether or not they are effective. The paradox lies in this very problem: without tools to measure results, how can we effectively implement new technology? "Information technology," after all, is about providing new information. But these systems fail to provide the most crucial bit of information managers need: Is this technology paying off for my company?

Chief Executives are finally demanding that IT be as fiscally accountable as all other areas of the business have been traditionally. . This book lays out an approach that can help. -- Max Staines, Director, Compass Analysis Canada Limited

Finally, a realistic view of the relationship between IT spending and business results! The Information Paradox reminds us that technology is a powerful enabler, but transforming technological capability into business results is a management, not a technical, responsibility. -- Dr. George E. Hare, President, George Hare & Associates, Inc.

John Thorp's direct, proactive solutions to those issues facing business executives and his roadmap to achieving successful results were right on target. -- Thomas L. Smith, President, Yellow Services, Inc.

The Benefits Realization approach offers a powerful and comprehensive set of new tools that help you understand the value and potential of technology in Business Transformation. -- Chris Gibbons, General Manager, Enterprise Computing, Microsoft Corporation

The Information Paradox helps IT leaders move beyond traditional task and time-driven project management into business actions required for successful change and value-added applications. -- Lee Meredith, Director of Finance, Clearnet Communications, Inc.

Today's CEO requires proof that investments in information technology drive improvements in business performance. DMR's Benefits Realization Approach helps meet the challenge: "prove the return of these investments." -- Keith Ellis, Vice-president, International Data Corporation Canada, Ltd.