This book explores how managers across functions can align IT with productivity goals, avoid common pitfalls, and understand the real forces behind successful l/S initiatives. It uses industry examples to show where firms succeed or stall in turning information systems into lasting value.

In-depth analysis of how culture, structure, and measurement shape results helps readers see why some l/S programs fail to deliver full productivity gains. You’ll learn how to spot the gaps between technology and everyday work, and why post‑implementation learning matters as much as initial cost savings.

How organizational structure and culture impact information system success
Why a formal l/S investment strategy matters for lasting productivity
What drives user satisfaction, training, and human resources alignment
Practical patterns from high‑tech and banking firms that show the link between l/S and productivity

Ideal for readers seeking a clear, practical view of information systems and their role in corporate productivity, strategy, and investment decisions. This edition will help managers, analysts, and students understand how to frame l/S projects for real, long‑term impact.

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