Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary issues relating to information users and the usability of information services in the digital world, including user-centered design and the characteristics and behavior of information users. This book helps readers understand why information users and the usability are important and equips them to play a proper role in designing and implementing information systems for the maximum benefit of users. It covers all of the major issues, the current situation, and what the various research studies from around the world show, making it essential reading for researchers and practitioners interested in the design and evaluation of digital information systems and services, as well as for students in library, information, and digital library courses. Summary Table of Contents Information Users Human Information Behavior Usability of Information Systems and Services Usability: Internet and Web Information Services Usability: Digital Libraries and Information Services Barriers to Information Access and Usability The Digital Divide and Social Inclusion The Digital Divide and Usability of Digital Information Services: The Global Perspectives Current Issues and Trends

About the Author:

G.G. Chowdhury is Professor of Information and Knowledge Management, University of Technology Sydney, and Sudatta Chowdhury, Lecturer,at UTS Communication, University of Technology Sydney.

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