The Insiders' Guide to BPM: 7 Steps to Process Mastery

BPM big wins have been limited to a small cadre of process masters... but not anymore. Now everyone is just 7 steps away from process mastery.
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We ve all heard those stories of BPM success that influenced the bottom line and increased revenues. We've all heard those compelling cases of 50%, 60% even 70+% reductions in process cost with hard ROI payback in 12 months or less. We have heard them and they are very compelling. Yet it seems that for many of us, those kinds of results remain elusive. Why is that? Perhaps it is because no one has taken the time to distill the essence, in simple terms, of just how to achieve such results. And that is what this book is intended to do.

This book draws out the 7 steps that can help you master your processes, regardless of what mastering means to you. This book is your insiders' guide to making BPM work for you. BPM can make a big difference for almost any business goal. BPM can make a difference with almost any process. Everyone can be successful with BPM. But we also know that process mastery has, to date, remained an unfulfilled promise for far too many organizations.

Whether you're seeking the insights to consistently achieve goals with BPM, looking to move yourself from moderate success to big wins, or wanting to keep hitting those process home runs, this book is for you.

TERRY SCHURTER is an internationally recognized process expert, receiving the Global Thought Leadership Award in 2007 from the BPM Group. He currently serves as Director of Product Strategy for Global360 and is Chairman of the Board of Advisers for the International Process and Performance Institute. He has held executive positions including CEO, CIO, VP of Strategy and VP of Engineering. In his 25 years experience in business management he has held senior management positions at Bloor Research, Bennu Group, 3Rings Technolo-gies, Eon Mobility, USDATA, xFactory, and Westinghouse, where he won the prestigious George Westinghouse Signature of Excellence award two years in a row. He is an international speaker (including Fortune 50 C-level events), a Certified Process Professional Coach, and is an author of five books including ''Customer Expectation Management: Success Without Exception,'' a manifesto for customer focused companies; ''Technologies for Government Transformation: ERP Systems and Beyond,'' awarded the 2006 Award for Most Effective Education by the Government Research Association and named to the Top Ten Books for Public CIOs by Public CIO Magazine; and ''In Search of BPM Excellence.''