The Insider's Guide to Technical Writing

The first edition of Krista Van Laan's popular The Insider's Guide to Technical Writing has guided a generation of technical writers who are either starting out or seeking to take their skills to the next level. This classic has now been updated for the technical writer of today. Today's tech writers truly are technical communicators, as they build information to be distributed in many forms.

Technical communication requires multiple skills, including an understanding of technology, writing ability, and great people skills. Wherever you are in your journey as a technical communicator, The Insider's Guide to Technical Writing can help you be successful and build a satisfying career.

Krista Van Laan has worked in, managed, and built from the ground up multi-level Technical Publications and User Experience departments in high-tech companies in the United States and Europe. She is co-author of The Complete Idiot's Guide to Technical Writing.

JoAnn Hackos has retired as president of Comtech Services, a content-management and information-design firm based in Denver, Colorado. She is director emeritus of the Center for Information Development Management (CIDM), a founder of the OASIS DITA (Darwin Information Typing Architecture) Technical Committee, and an author of the original DITA specification.