Insights To Performance Excellence 2019-2020: Using the Baldrige Framework and Other Integrated Management Systems

For more than two decades, this book series has been used as a teaching and reference text, guiding organizations that have documented their continuous improvement efforts using Baldrige Award-type management systems. The goal for this book is that readers will understand what each area of the system means for organizations and find the synergy within the six major process-oriented parts of the system: leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations that lead to excellent performance results.

This book provides a valuable, step-by-step approach to identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2019-2020 Baldrige Framework and Performance Excellence Criteria.