Insurance Operations

The Student Workbook is designed to help students review content, apply knowledge, and develop critical thinking skills. A wide variety of activities are provided for various learning styles. This supplement is a consumable resource, designed with perforated pages so that a given chapter can be removed and submitted for grading or checking.

Kathy Stokes is a communication consultant for businesses and nonprofits. She has deep background in retirement income security and financial education. Kathy has worked on these and related issues with AARP, The American Savings Education Council, the Employee Benefit Research Institute, the MetLife Mature Market Institute, the US Chamber of Commerce, the Women's Institute for a Secure Retirement, and other organizations. She holds a bachelor degree in rhetoric and communication from the University of Pittsburgh and a master degree in American government from the Johns Hopkins University. Prior to launching her own firm in 2006, Kathy was on the founding team of the Brookings Institution’s Retirement Security Project. She first entered the retirement policy arena in 1993 with the Employee Benefit Research Institute. While at EBRI, Kathy served as the first executive director of the American Savings Education Council, a coalition aimed at promoting retirement planning and saving.