The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning, and Business Improvement

 

The Integrated Enterprise Excellence (IEE) system is beneficial to organizations experiencing challenges with their:

• Business scorecard methodology that leads to frequent firefighting and/or does not result in the most appropriate behaviors
• Developed strategies that are not timely completed
• Silo organizational improvement projects that do not benefit the big picture or are not timely completed
• Decision making process that is gut-based and uses little, if any, analytics

 

This book provides an overview of the IEE business management system, which addresses the above common-place business issues and more.

 

The 9-step IEE agile management system provides a:

• Business process management (BPM) methodology that includes the wise use of business statistics and predictive performance measurement reporting where, if a futuristic statement is not desirable, process enhancements are needed
• Strategic planning execution techniques that provide enhancements to hoshin planning (hoshin kanri) and associated balanced scorecard
• Six Sigma management system that uses business analytics techniques to determine where to focus process improvement efforts so Key Performance Indicator reporting improves
• Lean management methodology that includes business dashboard report-outs and the creation/execution of SMART goals for KPI report improvements
• Total Quality Management (TQM) methodology where the quality management methodology includes effective business decision making and business modeling
• Deming management philosophy that includes effective business performance measurement tracking and business goal setting with PDCA (PCSA) improvements
• Creation of an effective governance system that includes a framework for business design, end-to-end process management, and data mining integration
• Systems thinking methodology that structurally integrates enterprise analytics, business innovation, Voice of the Customer (VOC) collection/use, Theory of Constraints (TOC) application, and business competition assessments/reactions
• Problem solving system and process improvement system so that there are tangible business improvement results when executing a kaizen event, lean Six Sigma project, or operational excellence effort
• Business system creation that is aligned with organization vision and organization mission statements
• Single business management system that is consistent with and can be used to address the requirements of the Baldrige award, ISO 9000, Sarbanes Oxley, and Shingo Prize
• Leadership system that moves organization toward achievement of the 3Rs of business; i.e., everyone doing the Right things and doing them Right at the Right time

 

The MBA book (s) of IEE providing implementation details are:

• IEE Vol I uses a story narrative of discussions between four MBA friends when playing golf to discover and then describe the benefits of IEE in each of their businesses.
• IEE Vol II describes the details of implementing the 9-step IEE business management system. Enterprise Performance Reporting System (EPRS) software can provide organizations a clickable IEE system with automatic predictive-metric updates.
• IEE Vol III provides in 1100+ pages the detailed Define-Measure-Analyze-Improve-Control (DMAIC) steps for executing an IEE lean Six Sigma process improvement project. In the IEE DMAIC roadmap, lean and Six Sigma tools are integrated so that the best tool is used at the right time to improve a high-level IEE metric. Included is how to demonstrate and quantify, from a process output metric point of view, the business benefits from project improvement efforts.

Forrest W. Breyfogle III is the founder and CEO of Smarter Solutions, Inc. Mr. Breyfogle was named Quality Professional of the Year for 2011 by Quality Magazine. In 2004, Mr. Breyfogle received the American Society for Quality Crosby Medal for his book, Implementing Six Sigma, 2nd edition. He is an ASQ Fellow and a member of the board of advisors for the University of Texas Center for Performing Excellence.