Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery

Lee, John K., Ben-Natan, Ron

ISBN 10: 0471210129 / ISBN 13: 9780471210122

Published by Wiley, 2002

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Seller Inventory # D7S9-1-M-0471210129-3

Bibliographic Details

• Title: Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
• Publisher: Wiley
• Publication Date: 2002
• Language: English
• ISBN 10: 0471210129
• ISBN 13: 9780471210122
• Binding: Paperback
• Condition: Good
• Book Type: book

About this title

Synopsis

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

About the Author

JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications.
RON BEN-NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, J.P. Morgan, and AT&T Bell Labs for the past twenty years. He has authored several successful books on distributed systems and the application of advanced technologies in business environments.