Inter-organizational Relationships : Towards a Dynamic Model for Understanding Business Network Performance

This book explores the premise that organizations are significantly influenced by their inter-organizational relationships; moreover, these relationships may generate important externalities, both positive and negative, impacting the environment at several levels. The advent of the Internet era, on the other hand, has resulted in disruptive changes in traditional inter-organizational networks, and some completely new inter-organizational settings are now arising.

In its first part the book reviews the most commonly cited theories explaining inter-organizational phenomena: transaction costs economics, agency theory, resource dependence theory, game theories, collaborative networks theory, institutional theories, organizational ecology, resource-based / relational-based view of the firm, and knowledge network / social network theories. In Part II it thoroughly reviews the literature on a number of key IT-enabled inter-organizational systems currently on the rise, such as virtual organizations, e-intermediators and e-marketplaces.

Lastly, Part III presents the case of the Yoox Group, a leading firm offering e-commerce services for fashion and design products. A framework is proposed for systematically linking the different possible types of inter-organizational relationships to specific, suitable sets of theories. The range of possible inter-organizational relationships is described on the basis of three pairs of opposites: conformism-breach, exploitation-exploration, and cooperation-competition. This results in a model that makes it possible to combine different theories in order to study the effects of inter-organizational ambidexterity and dynamism on performance.

Cecilia Rossignoli is a Full Professor of Organization Science at the University of Verona, Italy. Previously she served as an Assistant Professor at the Catholic University of Milan. She is a member of the faculty of the Graduate School of Economics and Management, University of Padua and University of Verona. Her research and teaching interests cover the area of information systems and organizational change, the role of IS in inter-organizational information systems, electronic markets and the impact of business intelligence systems within organizations. She has published more than 100 papers and books.

Francesca Ricciardi is a Research Fellow at the University of Verona, Italy. She is also a lecturer in Business Culture at the University of Genoa, Italy, and in ICTs and the Information Society at the Catholic University of Milan / Brescia, Italy. Her research interests span themes such as inter-organizational networks, smart cities, business model innovation, e-health, e-government, IT management, and methodological issues. She has published more than 30 papers and books on these subjects. Before completely dedicating herself to research and teaching, she worked as a consultant.