User interfaces and supporting documentation are both supposed to help people when using a complex device. But often, these forms of support seem to come from different worlds. User interface designers, document designers, and researchers in both interface and document design share many goals, but are also separated by many barriers.
In this book, user interface designers and documents designers from Microsoft Corporation and from Apple Computer, plus researchers from several universities try to bridge the gap between interface design and document design. They discuss opportunities for closer cooperation, and for more integrated and effective help for users of modern technology.

Review

"The range of topics is impressive ... provides helpful tips, insights, and thought-provoking discussions ... a pleasant and engaging read" -- Document Design 3(3) - 2002

"well-researched ... thorough investigations" -- TC-Forum 02-2001 (Technical Communicators'Forum)

Leaders in this field, such as the contributors from Microsoft and Apple, Patricia Wright and Piet Westendorp, add credibility -- Technical Writing and Communication

give[s] voice to the researchers who recognize how vital this collaboration [between ID and DD] is. -- Technical Writing and Communication

should be of value to anyone who faces the challenge to make their products easier for their users to use. -- Technical Writing and Communication

“ a slim volume ... easy to overlook on a bookshelf. Its value, however, is not in proportion to its size" -- Technical Communication, 49 (1)

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