Introduction to Healthcare Quality Management, Second Edition

Spath, Patrice

ISBN 10: 1567935931 / ISBN 13: 9781567935936

Published by Health Administration Press, 2013

About this Item

The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.

Seller Inventory # BVV.1567935931.A

Bibliographic Details

• Title: Introduction to Healthcare Quality Management, Second Edition
• Publisher: Health Administration Press
• Publication Date: 2013
• Language: English
• ISBN 10: 1567935931
• ISBN 13: 9781567935936
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: acceptable

About this title

Synopsis

Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals.

By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter includes an expanded list of websites to find additional resources to customize and enhance your education.

Your students will learn about the following topics:

Quality characteristics most important to healthcare stakeholders, including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability.

Instructor resources include a test bank, PowerPoint slides, and answers to in-book questions. A transition guide is available in the tab above.

About the Author

Patrice L. Spath, MA, RHIT, is a health information management professional with broad experience in healthcare quality and safety improvement. She is president of Brown-Spath & Associates, a healthcare publishing and training company in Forest Grove, Oregon, and an adjunct assistant professor in the Department of Health Services Administration of the University of Alabama at Birmingham, where she teaches online graduate-level courses in patient safety. She also teaches quality management and patient safety in the undergraduate and graduate health administration programs at Pacific University in Oregon, and she is a guest lecturer on patient safety in the healthcare simulation master’s program at Drexel University College of Medicine in Philadelphia. Over the past 35 years, she has presented more than 400 educational programs and authored numerous books and journal articles on healthcare quality management and patient safety topics.