An Introduction to Intercultural Communication: Identities in a Global Community

• The Fifth Edition is briefer than its predecessor (in response to instructor feedback) while still uniquely boasting both international and U.S. domestic examples ― a feature popular in prior editions
• Theories are more prominent in this edition, highlighted in new "Focus on Theory" sections that enrich student understanding and ground the practical material while retaining the text′s immense readability
• Domestic and global examples have been updated throughout, including new material illustrating the effects of increased Muslim immigration to Western Europe ― giving the book timely appeal to students and professors alike
• Photo Essays have been added to illustrate the main concepts of each part of the text, bringing key points to life for the reader and enriching student comprehension  

Valuable Ancillaries Enhance the Learning Experience:   Improved Instructor Resources on CD are available to qualified adopters and include thoughtful test questions, engaging student activities, a useful sample syllabus, and more.   An accompanying reader, Intercultural Communication: A Global Reader (SAGE, 2004; ISBN: 0-7619-2899-5), is also available and can be used alone or in conjunction with this text. The readings support the major concepts of cultural values, language, identities, peace, and globalization that are presented in this vital book.   

IRCDs are available for qualified instructors only. To request an IRCD for this book please contact Customer Care at 1.800.818.7243 (6 am – 5 pm Pacific Time) or by emailing info@sagepub.com with course name and enrollment and your university mailing address to expedite the process.

Intended Audience: This text is invaluable for introductory courses in Intercultural Communication in departments of Communication, Sociology, Cultural Studies, and Business.

Fred E. Jandt was born of second-generation German immigrants in the multicultural south-central region of Texas. After graduating from Texas Lutheran University and Stephen F. Austin State University, he received his doctorate in communication from Bowling Green State University. He has taught and been a student of intercultural communication for more than 4 decades, developing his experience through travel and international training and research projects. While professor of communication at The College at Brockport, State University of New York, his reputation as a teacher led to his appointment as SUNY′s first director of faculty development. He has retired as professor and branch campus dean after having been named outstanding professor. He has also been a visiting professor at Victoria University of Wellington, in New Zealand. He has extensive experience in the areas of intercultural and international communication, negotiation, mediation, and conflict management. He was one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution Through Communication (Harper & Row, 1973). He has subsequently published many other titles in this area, including the successful trade book Win-Win Negotiating: Turning Conflict Into Agreement (Wiley, 1985), which has been translated into eight languages; a casebook on international conflict management, Constructive Conflict Management: Asia-Pacific Cases (SAGE, 1996), with Paul B. Pedersen; Conflict and Communication, Third Edition (Cognella, 2025); and Negotiation and Mediation (Cognella, 2025). For several years, he conducted the training workshop “Managing Conflict Productively” for major corporations and government agencies throughout the United States. Jandt continues to train volunteers who are learning to become mediators in the California justice system and served as an elected trustee of the Desert Community College District.