Introductory Applied Probability

"Enterprise Excellence" refers to drawing upon a variety of tools beyond Six Sigma to improve a business. Taking a holistic view of product and process improvement, here is a step-by-step guide to deploying Enterprise Excellence in an organization and integrating the methodologies and tools for business process improvement. This innovative approach covers all aspects of EE and provides practical applications appropriate for multiple levels within an organization. Its lessons apply to a broad range of readers, from graduate students in engineering to entrepreneurs in small businesses, from management to workshops and seminars to front line supervisors.

New Holistic Approach to Success and Continuous Improvement

Following up on the authors' bestselling Achieving the Competitive Edge, this book introduces the concept of enterprise excellence, offering a set of tools that take you beyond Lean Six Sigma. Enterprise Excellence helps you establish the infrastructure to achieve excellence in your organization and maintain a culture of continuous measurable improvement to maintain preeminence in your operations. You'll discover how the enterprise excellence approach works at all levels of both nonprofit and commercial organizations.

Based on the authors' firsthand experience working with a broad range of clients, this book gives you the skills needed to implement a successful enterprise excellence program within your own organization, and:

• Covers all aspects of enterprise excellence, including a wealth of tools needed for success

• Sets forth easy-to-follow examples and applications that can be adapted to any organization

• Offers tools and methodologies to help organizations realize significant improvements quickly

• Adapts to multiple levels within an organization, including executives and line managers

• Helps you overcome the obstacles standing in the way of success and demonstrates the effect of a true commitment to change the status quo

Each of the book's ten chapters ends with a set of key points to help reinforce what you need to do to effect improvement. A bibliography enables you to investigate any of the individual topics in greater depth.

No single method enables you to overcome all business problems. With the enterprise excellence approach, you get a broad range of tools and methods that can be adapted to your organization's unique needs and place it firmly on the path to success and continuous improvement.