Issues: Remove Friction, Fast Track Your Growth and Ignite Your Greatness

With today’s market plagued by economic uncertainty, companies need to cut out anything slowing them down. The ability to tackle issues head-on isn’t just nice to have anymore—it's your competitive advantage when things get tough.

The biggest epidemic plaguing businesses today is the failure to solve issues quickly and permanently. Most companies get stuck in endless meetings that rehash the same problems without resolution, creating a culture of frustration and stagnation.

Issues reveals the cure: a proven system used by tens of thousands of businesses to remove friction, fast-track growth, and ignite greatness. Authors Mark O'Donnell, Sue Hawkes, and Jill Young show you how to revolutionize your organization by:

• Mastering two essential tools to systematically tackle any business challenge, idea, opportunity, or obstacle
• Building a high-trust culture and understanding how to create psychological safety where teams can openly debate and challenge ideas without taking things personally, leading to better decisions
• Getting to the root of problems fast and solving what’s really causing friction instead of just treating the symptoms
• Transforming meeting culture to turn boring, circular meetings into productive 90-minute meetings that consistently solve 5–15 issues per week
• Empowering every team member to be a problem-solving expert, creating leaders at every level

Built on the foundation of the Entrepreneurial Operating System (EOS), this methodology has helped leadership teams find quick solutions to every problem that arises. You'll learn to build a culture of openness and honest accountability, where teams attack problems together instead of hiding from them.

Stop letting the same issues drain your energy and profits. Great companies solve issues as they arise and make them disappear forever, and this book shows you exactly how to become one of them. Your path from chaos to clarity starts here.

Mark O'Donnell is a highly successful entrepreneur, CEO, and Expert EOS Implementer. He is the current Visionary and CEO of EOS Worldwide and has also served as head coach for the company. With over 100 companies under his belt, Mark has helped numerous companies achieve their goals and get what they want from their businesses. As a serial entrepreneur, Mark has founded and sold multiple successful businesses. His passion for helping people live their ideal lives led him to his current mission of assisting one million people with tools like those found in the Entrepreneurial Operating System. Mark is a lifelong learner and an alumnus of Albright College, Northeastern University, and The Wharton School at the University of Pennsylvania. He lives outside Philadelphia, Pennsylvania, with his wife, mother-in-law, three children, and his one-hundred-pound dog, Blue

Sue Hawkes started her first business at age 10, selling door-to-door with her best friend. She’s upgraded her offerings since then, but she’s always been obsessed with helping people and solving problems. Today, she helps high-achievers create winning cultures where accountability thrives—by gracefully tackling the tough stuff head-on and clearing any friction that slows people (and profits) down. Sue is a keynote speaker, best-selling author, Certified Business Coach, CEO of YESS!, and Expert EOS Implementer™. If there’s friction in your company, she’ll help you name it, face it, and solve it—for good. Sue brings the tools and the truth-telling to help you fix your business challenges permanently, without wasting time. She’s the co-author of the most recent EOS Mastery Series book, Issues: Remove Friction, Fast-Track Your Growth, and Ignite Your Greatness, coming in April 2026. In it, she and her co-authors name the things most teams avoid and give you tools to solve whatever is in your way—once and for all. Sue has been featured in Forbes, Fast Company, Inc., and Entrepreneur, and earned numerous leadership awards for her transformational work with companies across the globe.  She’s here to help you stop avoiding what’s hard, lean into what matters, and lead like you mean it—with clarity, purpose, and just enough humor to make it all stick. 

Jill Young is best known for her ability to lift and encourage teams in inspiring and creative ways, or as she calls it, MAGIC! Since 2014, she has coached hundreds of leadership teams as an EOS Implementer based in Dallas, Texas. She is the author of The Advantage Series, a collection of books to help leadership teams become their best, the Creatrix of Coaching Magic, a school for passionate and dedicated coaches, and she served as head coach of EOS Worldwide. Jill loves cocreating projects (like this book!), leading active workshops and facilitating transformational experiences. Connect with Jill at JillYoung.com.