Job Satisfaction of Bank Employees after a Merger & Acquisition

The exit of top performers, including leaders from banks, is a problem leaders of banks experience after mergers and acquisitions (M&A). The goal of M&A is to make the merged banks strategically stronger, but the exit of valuable employees from the merged banks makes the realization of this goal difficult.

The exit of valuable bank employees after an M&A disrupts the social identity formed by the employees from working together. The disruption of the social identity could become a de-motivator and create job dissatisfaction. Seventy percent of top executives leave within years of the M&A. Good employees leave the merged banks because of dissatisfaction and anxiety over the merger.

Bank executives and other business managers could use the information from the current book to manage future mergers in manners that will minimize or eliminate employee anxieties, turnover, and job losses; thereby increasing the chances of accomplishing the stated goals of the M&A.

Dr. Michael Chukwukelue Madu hails from Obune Inyi, Oji River Local Government Area of Enugu State, Nigeria; where he completed his primary and secondary school education. Dr. Madu then worked at Union Bank of Nigeria PLC, Apapa, Lagos, Nigeria for few years before traveling to Germany. After one year in Germany, Dr. Madu travelled to the United States.Dr. Madu graduated with two Associate degrees - Associate of Science (AS) and Associate of General Studies (AGS) from Community College of Philadelphia, Pennsylvania, United States. Dr. Madu also graduated with Bachelor of Science (BS) and Master of Business Administration (MBA) from Thomas Jefferson University, Philadelphia, Pennsylvania, United States. Dr. Madu then proceeded to Walden University, Minneapolis, Minnesota, United States where he graduated with Doctor of Business Administration (DBA) degree.Dr. Madu worked in several leadership positions at different banks in the United States. Dr. Madu experienced multiple bank mergers and acquisitions while in the banks; which contributed to his desire to write the current book. Prior to his current position, Dr. Madu was Vice President of consumer banking at Bank of America. Dr. Madu is currently the chief executive officer (CEO) of a Healthcare Organization based in Pennsylvania, United States.