A Journey into the Heroic Environment: A Personal Guide for Creating Great Customer Transactions Using Eight Universal Shared Values (3rd edition)

Lebow is founder and creator of the Shared Values Process®/Operating System and the new TransAction Zone™ redesign for organizations that want to create Great Customer TransActions™. Shared Values Process has been implemented by more than 200 organizations around the globe for over 18 years. Rob Lebow is founder of The Lebow Company, an international research and training organization that serves companies in helping them create Freedom-Based environments. The Lebow Company's international operation was created to teach operations in every industry around the world a revolutionary process that promotes a change in the current belief that people need to be controlled, monitored, measured, and motivated.

For the past twenty years, the focus of Lebow's work for has been the implementation of the Shared Values Process. The Lebow Company, which has corporate offices in Bellevue, Washington, is celebrating its 20th year in business. Rob has been married to his college sweetheart for the past 36 years, and they have a 19-year old daughter.