Jumpstart Your Service Revolution: Transform Your Company's DNA and Thrive in an Age of Disruption

In this age of disruption, companies must change or face extinction. Disruption is transformational and it requires new ways of thinking and acting -- that is if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive. But Thomas Schlick goes beyond theory to offer a practical, feasible, seven-step process of transformation that will position your organization to take advantage of the radical changes ahead and emerge as an industry leader. Down to earth, entertaining, and wise, this book offers a roadmap to help you navigate through the volatile times ahead and stay on course toward success.

Thomas Schlick is a transformational leader who has successfully led organizations through high growth as well as difficult turnaround situations. He's held executive roles (COO, EVP, SVP) at some of the world's leading organizations including Johnson & Johnson (Sterilmed) and Emerson. He earned an MBA from the Carlson School of Management, a Bachelor's Degree in Electrical Engineering from the University of Minnesota, and is a certified Lean Six Sigma Black Belt. He is past President of AFSMI (Association for Service Management International), and currently serves on the advisory boards of The Service Council and the Society for Service Executives. He enjoys mentoring senior executives through Menttium Corpration, and teaching at the Hamline University School of Business. Tom works with corporations and leadership teams experiencing disruptive change. He provides consulting, coaching, and training on both strategy and execution, and speaks at corporate and industry events.