Juran on Quality by Design : The New Steps for Planning Quality into Goods and Services

Juran, J. M.

ISBN 10: 0029166837 / ISBN 13: 9780029166833

Published by Free Press, 1992

About this Item

This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Seller Inventory # ABBB-220576

Bibliographic Details

• Title: Juran on Quality by Design : The New Steps for Planning Quality into Goods and Services
• Publisher: Free Press
• Publication Date: 1992
• Language: English
• ISBN 10: 0029166837
• ISBN 13: 9780029166833
• Binding: Hardcover
• Condition: New

About this title

Synopsis

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.
Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.
The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.

About the Author

J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.