Keeping Score
Language: English
Published by Productivity Press (edition 1), 2020
- Softcover
- Used
Seller: BooksRun, Philadelphia, PA, U.S.A.BooksRun
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Condition: Used - Fair
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The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
Seller Inventory # 1563273551-7-1-13
- Title
- Keeping Score
- Author
- Brown, Mark Graham
- Publisher
- Productivity Press (edition 1)
- Publication year
- 2020
- Condition
- Fair
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1563273551
- ISBN 13
- 9781563273551
- Edition
- 1.
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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BooksRun
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