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Bibliographic Details

Title: Keeping Score
Publisher: Productivity Press
Publication Date: 2020
Language: English
ISBN 10: 1563273551
ISBN 13: 9781563273551
Binding: paperback
Condition: Very Good

About this title

Synopsis

In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

About the Author

Mark Graham Brown

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