Keeping Score: Measuring the Business Value of Logistics in the Supply Chain

In today's business world, effective logistics measures increasingly are separating the leaders from the laggards. Measurement has become critical to the success of many business operations. However, few business areas need to be measured more extensively, more frequently, and more effectively than logistics. High-performance logistics requires mastering the discipline of measurement. Research on the logistics measurement programs of more than 350 companies showed that few were measuring their performance where it really counted: with customers and suppliers. Research conducted for this book found a strong association between measurement and operational performance. While good logistics measures are now instrumental to business success, they are not easy to develop or implement. This book explains the lessons learned from the successful logistics measurement programs of companies such as Modus Media, 3M, Caliber Logistics, Graybar, Texas Instruments, Tyson Foods, International Paper, Motorola, Welch's, and H.E. Butt.