Keeping Score: Using the Right Metrics to Drive World-Class Performance
Language: English
Published by Productivity Press, 2020
- Softcover
- Used
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
AbeBooks seller since July 2, 2009
Condition: Used - Good
US$ 6.49
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # G1563273551I3N00
- Title
- Keeping Score: Using the Right Metrics to Drive World-Class Performance
- Author
- Brown, Mark Graham
- Publisher
- Productivity Press
- Publication year
- 2020
- Condition
- Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1563273551
- ISBN 13
- 9781563273551
- Item weight
- 0.5 pounds
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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ThriftBooks-Dallas
Dallas, TX, U.S.A.
AbeBooks seller since July 2, 2009
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