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Bibliographic Details

Title: Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions
Publisher: It Infrastructure Library (edition 2nd ed)
Publication Date: 2012
Language: English
ISBN 10: 0113313640
ISBN 13: 9780113313648
Binding: Paperback
Edition: 2nd ed.
Condition: Very Good

About this title

Synopsis

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

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