Key element guide ITIL service design (Best Management Practice)

Hunnebeck, Lou

ISBN 10: 0113313616 / ISBN 13: 9780113313617

Published by Stationery Office, 2012

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Seller Inventory # rev8011563181

Bibliographic Details

• Title: Key element guide ITIL service design (Best Management Practice)
• Publisher: Stationery Office
• Publication Date: 2012
• Language: English
• ISBN 10: 0113313616
• ISBN 13: 9780113313617
• Binding: Soft cover
• Edition: 2nd Edition
• Condition: Very Good
• Weight: 120 grams

About this title

Synopsis

The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

About the Author

Summary of Updates from the Author Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the design coordination process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.