Kilmanns Time-Gap Survey

Knowing the specific areas in which time is being diverted from fully contributing to the organization's goals (either as individuals or in work units), members can focus their attention on how time can be reallocated-from spending the wrong time on the wrong tasks or the wrong time on the right tasks to the right time on the right tasks. After taking and self-scoring the survey (about 20 minutes), members can decide how to shift the time they spend in addressing these key areas of their organization: (1) culture, (2) skills, (3) teams, (4) strategy-structures, and (5) reward systems. By Identifying their largest time-gaps and then using the five steps of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes) to close those gaps, members and their work units can fully contribute their time, wisdom, and energy to achieving their organization's goals.

RALPH H. KILMANN holds the George H. Love Chair in Organization and Management and is director of The Program in Corporate Culture at the Katz Graduate School of Business, University of Pittsburgh. He is the author or coauthor of numerous Jossey-Bass books, including Managing Beyond the Quick Fix (1989), and Corporate Transformation (1988).