How Do You Know If You Are Making a Difference?: A Practical Handbook for Public Service Organisations

Sarah Morton

ISBN 10: 1447361938 / ISBN 13: 9781447361930

Published by Bristol University Press, 2022

About this Item

2022. Paperback. . . . . .

Seller Inventory # V9781447361930

Bibliographic Details

• Title: How Do You Know If You Are Making a Difference?: A Practical Handbook for Public Service Organisations
• Publisher: Bristol University Press
• Publication Date: 2022
• Language: English
• ISBN 10: 1447361938
• ISBN 13: 9781447361930
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Why is it hard to know if you are making a difference in public services? What can you do about it?

Public services throughout the world face the challenge of tackling complex issues where multiple factors influence change. This book sets out practical and theoretically robust, tried and tested approaches to understanding and tracking change that any organisation can use to ensure it makes a difference to the people it cares about.

With case studies from health, community, research, international development and social care, this book shows that with the right tools and techniques, public services can track their contribution to social change and become more efficient and effective.

About the Authors

Sarah Morton is Director and Co-founder of Matter of Focus and Honorary Fellow at the University of Edinburgh. She has been at the forefront of the emerging field of knowledge mobilisation over the last 25 years and has pioneered research impact assessment methods that are used internationally. She has a PhD in Social Policy, has worked in the third and public sectors, and held several posts at the University of Edinburgh including Director of Knowledge Exchange at the Usher Institute.

Ailsa Cook is Director and Co-Founder of Matter of Focus. Ailsa is a leader in the field of outcomes. Through her research and work with policy and practice, Ailsa has made a significant contribution to shifting the focus of public services in Scotland towards the outcomes that are important to citizens and communities. She is co-originator of the Talking Points Personal Outcomes approach, now used across 1000’s of organisations internationally. She has a PhD in Sociology and Social Policy and before setting up Matter of Focus was Senior Lecturer at the University of Edinburgh.