Knowledge Management: A Guide for Your Journey to Best-Practice Processes

As one of the titles in APQC's Passport to Success series, this book provides readers with a comprehensive understanding of the components of a successful knowledge management program. Based on years of research examining leading-edge organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers through their own knowledge management endeavors. It provides mechanisms to gauge current status, understand the components of a successful knowledge management initiative, and determine how to proceed.

The American Productivity & Quality Center (APQC) is a world-renowned resource for process and performance improvement for organizations of all sizes and industries. APQC works with organizations to improve productivity and quality. We provide the tools, information, and support they need to discover and implement best practices and obtain results in dozens of process areas.