Knowledge Management in Public Administration: Critical Success Factors and Recommendations

Feriz Sejdija

ISBN 10: 3656234159 / ISBN 13: 9783656234159

Published by GRIN Publishing, 2012

About this Item

Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.

Seller Inventory # 22737985/2

Bibliographic Details

• Title: Knowledge Management in Public Administration: Critical Success Factors and Recommendations
• Publisher: GRIN Publishing
• Publication Date: 2012
• Language: English
• ISBN 10: 3656234159
• ISBN 13: 9783656234159
• Binding: Soft cover
• Condition: Sehr gut
• Seller catalogs:
  • Bücher

About this title

Synopsis

Master's Thesis from the year 2012 in the subject Business economics - Accounting and Taxes, grade: Distinction, University of East London (Royal Docks Business School), language: English, abstract: Modern tax administration in Germany is flooded with information due to its complex environment. This paper analyses the knowledge management system of the German tax administration, based on a holistic approach. It considers all influencing dimensions, namely organisational, technological and human dimensions. The major theoretical framework is provided by Nonaka and Takeuchi (1995) and Yang and Maxwell (2011) for the organisational dimension. Moreover, Gable et al. (2008) provide success factors for the information technology. The literature review describes success factors for a successful implementation of a knowledge management system based on cumulated best practices of König (2011), Back et al. (2008), Heinemann et al. (2010). The quantitative research methodology allowed a generalisation and a deduction of the findings to issue specified and grounded recommendations.