Knowledge Management and Quality Management in Reshaping Library and Information Services: A Synergetic Approach

This book offers an original and research-informed examination of how Quality Management and Knowledge Management can be effectively integrated to enhance the performance and strategic development of libraries and information services. Focusing on academic, research, school, and public libraries, it explores how these managerial approaches intersect to improve service quality, user engagement, and knowledge sharing. Combining conceptual analysis with practical perspectives and designed for librarians, information professionals, and Library and Information Science students, as well as for practitioners in quality and knowledge management, this book highlights how libraries can evolve as dynamic, knowledge-driven institutions in the digital era.

Octavia-Luciana Madge is an associate professor of Information and Communication Sciences and a doctoral supervisor at the University of Bucharest, Romania. She teaches Knowledge Management (KM) and Quality Management in Information Services. Her Ph.D. research examined KM in libraries and information services. She introduced the concept of knowledge management to the Library and Information Science field in Romania in the early 2000s, teaching the first KM course in the country and conducting applied research on its implementation. She is currently a member of the IFLA Knowledge Management Section.

Elena Popescu is a librarian at the Simion Stoilow Institute of Mathematics of the Romanian Academy, Romania. She holds an MA in Library and Information Science and a Ph.D. in Communication Sciences from the University of Bucharest, where her research focused on Quality Management in info-documentary structures.