The Last Ten Per Cent: What It Takes to Get It Right. This item is unavailable.
17 ratings by Goodreads
Language: English
Published by PENGUIN BOOKS INDIA
- Softcover
- Used
Unavailable
Softcover
Condition: Used - Good
US$ 4.49
Item description from seller
Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
Seller Inventory # M00143421085-G
- Title
- The Last Ten Per Cent: What It Takes to Get It Right
- Author
- Prasad, TGC
- Publisher
- PENGUIN BOOKS INDIA
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0143421085
- ISBN 13
- 9780143421085
Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then some companies-wal-mart, starbucks, nestlé and southwest airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do. What do these companies do that sets them apart? they genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference. The last ten per cent shows us how to go that extra mile.
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