Last-mile Delivery Challenges in Coimbatore: An Analytical study of challenges faced by consumers in logistics and delivery services towards coimbatore city

This book presents a comprehensive analytical study of the challenges faced by consumers in logistics and delivery services in Coimbatore city. In the era of rapid e-commerce expansion, the efficiency and reliability of last-mile delivery have become critical determinants of customer satisfaction. The study systematically investigates major consumer concerns such as delivery delays, product damage, tracking inefficiencies, communication gaps, and overall service quality issues. It further evaluates consumer perceptions, awareness, and satisfaction levels toward logistics service providers operating in the region. By identifying existing operational gaps and service shortcomings, this research offers meaningful insights and practical implications for logistics companies, policymakers, academicians, and students seeking to enhance the effectiveness and customer-centricity of modern delivery systems.