A Leader's Guide to Solving Challenges with Emotional Intelligence

This guide teaches four emotional intelligence skills to acquire accurate emotional data, leverage emotions to make better decisions, understand the underlying causes of emotions and manage emotions effectively. We then address a number of specific leadership challenges and provide you with a set of blueprints to successfully address these challenges using the four emotional intelligence skills. Learn how to Map Emotions, Match Emotions, understand the Meaning of Emotions and Move Emotions. This ability model of emotional intelligence is an intelligence and these are hard—not soft—skills.

The authors combine decades of practical leadership experience with research on emotional intelligence, coaching and teaching emotional intelligence to thousands of professionals around the world. David R. Caruso, Ph.D. Co-author of Mayer, Salovey, Caruso Emotional Intelligence Test, Research Affiliate at the Yale Center for Emotional Intelligence. Lisa T. Rees, ACC, MPA. Owner of LTR Leadership and leadership coach for government executives at the US Citizenship and Immigration Services.