Lead your organization into the 21st century with the help of this groundbreaking book that is already creating a stir in corporate boardrooms across America! In a book that does for managers what his mega-bestseller, The Team Handbook, did for teams, Peter Scholtes, who is widely acknowledged as one of the most influential Quality leaders of the decade, shows the real root of management problems. Learn how to stop blaming your workers and start changing the systems with the help of activities and exercises that enable you to immediately begin implementing breakthrough improvements in all your work processes!

About the Author

Peter R. Scholtes is an internationally known author, lecturer, and consultant. From 1987 to 1993 Mr. Scholtes shared the platform with W. Edwards Deming, helping to educate corporations about the new philosophy of the Quality movement. He was one of the first to synthesize the principles of the organizational development field with the teachings of Dr. Deming. Mr. Scholtes is the author of The Team Handbook. He has written award-winning articles on several Quality-related topics, especially with Dr. Deming's encouragement, on the controversial topic of performance appraisal: What's wrong with it and what to do instead. He is a popular keynote speaker at international conferences in such places as London, Sydney, Moscow, and Rio de Janeiro. In March of 1995, Quality Digest recognized Mr. Scholtes as one of the 50 Quality leaders of this decade.

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