This book continues the novel format story initiated in Management 2.0: Discovery of Integrated Enterprise Excellence. Both practitioners and managers can gain much from the concepts described in this book.
This book, written in an easy-to-access novel format, provides practitioners and managers with:
- A next-generation system for enhancing digital transformation efforts in an organization
- An enhanced and more beneficial approach for implementing Business Process Management (BPM)
- A business process improvement system that goes beyond Lean Six Sigma and the Balanced Scorecard
This book provides an easy-to-understand character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the Integrated Enterprise Excellence (IEE) business management system. Provided in this book are the implementation details for IEE.
The 9-step IEE system offers much flexibility, including an effective means to manage an organization remotely. While Jorge's wife's City Hospital recovery from an automobile accident, Jorge recollects the benefits that he achieved from his Harris Hospital's IEE business management system implementation.
During one of Jorge's recollections, Janice Davis, Harris Hospital's CEO, initially stated that her organization had issues with the achievement of all of Ron's listed Effective Management Attributes. Janice now says she is amazed at how IEE provides a system-thinking leadership approach for the realization of all these sound management qualities:
Effective Management Attributes
Executive Performance Management Reviews
- Require minimal preparation resources
- Provide productive dialog that results in whole-enterprise benefits
Decision-making Process
- Incorporates a blend of analytics and innovative team-thinking
- Avoids gut-based
Strategies
- Are achieved in a timely fashion
- Don't fall off people's plates because of day-to-day crises
Scorecard Reporting
- It is consistent across the organization
- Has clear actions or non-actions to undertake from these reports
- Encourages fire prevention, and risk management
Organizational Improvement Efforts
- Give focus to analytically-determined, targeted business areas so that there will be big-picture benefits.
An additional recollection by Jorge: Janice also likes how the Enterprise Performance Reporting System (EPRS) IEE-system software provides, among other things, a vehicle for the automatic updating of IEE's predictive performance metrics, where this measurement reporting has a structured integration with the processes that created them. She also appreciates the IEE's enterprise improvement plan (EIP) approach for determining and then executing improvement efforts, which enhance operational performance metrics to benefit the organization's overall finances.
Several months after Sandra's release from the hospital, there is a Chamber of Commerce meeting where several business leaders present their experience with IEE in various industries. After the event, the chamber's CEO states that she is amazed to see how IEE applies to hospitals and non-profits, schools, a mining company, and government agencies.
Forrest Breyfogle III has observed that traditional business management and process improvement efforts have issues and can lead to unhealthy, if not destructive, behaviors. Forrest has written over a dozen books on business management and process improvement. Forrest's latest two novel-written books, Management 2.0 & Leadership System 2.0, net out a system for resolving these issues.
These books provide an easy-to-understand character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the Integrated Enterprise Excellence (IEE) business management system.
Forrest decided to invest money to develop a standalone software app that these books would provide free so that individuals and organizations could benefit from the powerful 30,000-foot-level reporting techniques described in the books.
