Synopsis
Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality.
We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth?
Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as:
How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose
How serving people with empathy and compassion sparks workers' highest productivity
How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity
How making people feel significant drives them to deliver their best work
He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
About the Author
Taylor Scott is an author, inspirational keynote speaker, and leadership development consultant. His books, leadership development programs, and keynotes are inspired by a 20-year leadership career in the hospitality and entertainment industries, working for Disney Parks and Resorts, Gaylord Hotels and Resorts, Wynn Resorts, and The Cosmopolitan of Las Vegas. Taylor is the author of Ballgames to Boardrooms and Lead with Hospitality. Taylor lives in Henderson, NV with his beautiful wife, Jenna. They enjoy working out, traveling, shopping, dining, and visiting as many hotel lobby bars as possible.
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