Lean Administration: From Value Stream Mapping (VSM) to Service Stream Mapping (SSM)

This Business Excellence manual describes in practical way concrete steps and examples to create a value stream analysis in the production area, as well as a value stream analysis in the administrative area. This manual is not theoretical. It’s written from practitioners for practitioners. It describes step by step the process for implementation of a value stream analysis and service stream analysis. For this purpose, the systematics from the production area was transferred graphically and comprehensibly to the administrative area. Lean administration has recently become increasingly important for companies to optimize their administration area to create transparency and sustainability in their daily work processes. Hereby service stream mapping is a very useful tool. This manual gives the reader concrete implementation instructions and is suitable for both practitioners and students to understand the systematics of value stream mapping and service stream mapping in a short time.