The Lean Enterprise Memory Jogger for Service

MacInnes, Richard L.

ISBN 10: 1576811107 / ISBN 13: 9781576811108

Published by Goal/QPC, 2009

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01. Seller Inventory # G1576811107I3N00

Synopsis:

This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations.
Answer this, would your customers, without question recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

About the Author: GOAL/QPC

Since 1995 GOAL/QPC has been a leader in the world of Quality Management. GOAL/QPC's concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods and processes that are critically needed to attain world-class organizational excellence. With over 12M copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of "What is it, What does it do, How do I do it?" , published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from the leading edge book content.

Bibliographic Details

Title: The Lean Enterprise Memory Jogger for Service
Publisher: Goal/QPC
Publication Date: 2009
Binding: Unknown
Illustrator: Janet MacCausland
Condition: Good
Dust Jacket Condition: No Jacket