Lean Library Management : Eleven Strategies for Reducing Costs and Improving Customer Services

Huber, John J.

ISBN 10: 1555707327 / ISBN 13: 9781555707323

Published by American Library Association, 2011

About this Item

Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 12475683-75

Bibliographic Details

• Title: Lean Library Management : Eleven Strategies for Reducing Costs and Improving Customer Services
• Publisher: American Library Association
• Publication Date: 2011
• Language: English
• ISBN 10: 1555707327
• ISBN 13: 9781555707323
• Binding: Soft cover
• Condition: Very Good
• Weight: 0.725 pounds

About this title

Synopsis

Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he shows you how to apply Lean principles and practices how making small, simple changes in everyday routines will reap large time- and money-saving results. You ll learn how to: create a culture of change, define and streamline your library s service delivery chains, transform everyday operations like placing customer reserves and technical service processes, implement performance measures that can drive continuous improvement, apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. By learning and applying these principles, your library will dramatically improve efficiency, service performance, and service lead times.

About the Author

John J. Huber formed the management consulting firm of J. Huber and Associates in 1986. Focused on the tools, principles, and concepts of Lean, he has dedicated his career to helping organizations dramatically improve their customer service through improved process performance. As a pioneer in the TPS/Lean revolution, he has traveled the country assisting more than 100 manufacturing, distribution, retail, and library organizations transform their operations. For the library world, he has developed breakthrough ideas including the holds-label solution and the no-totes delivery solution. Sample library clients include the New York Public Library, Carnegie Library of Pittsburgh, Tulsa City County Library, and Youngstown Mahoney County Public Library. Sample manufacturing clients include Midas, American Airlines, Safelite Glass, Rheem/Ruud, Zebco, Home International Products, and B. E. Aerospace. He has a bachelor's degree in industrial engineering and management from Oklahoma State University and holds three U.S. patents.