Achieving Perfect Care requires a more than knowledge, it requires LEAN know-how. This book will explain what you need to know to apply lean methods to a Healthcare Enterprise s processes and workplace. The specific information you will learn includes the following:
- Concepts/definitions you need to know
- Skills you need to develop
- Tools you need to use
- Steps you need to take
Easily learn these steps and tools, and it will help you and your team work together, systematically toward your lean Healthcare Enterprise goals.
The Lean Enterprise Memory Jogger for Healthcare is your source for LEAN know-how in tackling the complexities of healthcare service delivery. You are provided insights and practical guidance through the Healing University case study indispensable know-how for learning how to...
- Use Enterprise Mapping to discover and diagnose real pain points in your healthcare processes.
- Focus on Healing and Business Pathways as value streams that matter most.
- Leverage value creation and value destruction definitions to assess service value.
- Use foundational lean methods to define service demand, perfect service execution, and optimize supply resources.
- Apply new methods such as Service Blueprinting to assess and enhance the customer healthcare experience.
- Execute the right lean goals and methods in the right order to achieve Perfect Care.
Finally a book crafted specifically for the challenges of the Healthcare enterprise, applying true lean doctrine. The Lean Enterprise Memory Jogger for Healthcare is supplemented by The Lean Healthcare Implementer's Field Book, providing insights useful to accelerating the Lean Transformation. Both books are guaranteed to become quickly worn and tattered from use.
Rich MacInnes is the principal author of the GOAL/QPC Lean Enterprise Series. He is a life-long student, practitioner, trainer, and mentor of operational improvement initiatives across public and private sector organizations around the globe. His writings uniquely capture the essence of Lean in his definition of
lean perfection while providing a practical path forward for achieving lean results through six interconnected goals and enabling methods.
Throughout his professional experience Rich is known to not only think outside the box, but to
kick the box. A must have skill for overcoming leadership complacency and organizational resistance to change. You can learn more about Rich s professional and educational credential by reading his LinkedIn profile.
Dr. Mark Dean, Author, is an innovative thought leader and seasoned executive with over 30 years' experience in healthcare, government, academia, and industry. He holds a doctorate degree in clinical psychology and master's degrees in electrical engineering and management. Dr. Dean has successfully guided health care, engineering, manufacturing and service organizations in their pursuits of organizational excellence by facilitating the development and implementation of leadership systems that integrate strategic, operational and quality improvement initiatives.
Before returning to consulting, Dr. Dean most recently served as the Senior Executive for Performance Improvement with Jewish Hospital & St. Mary's Healthcare. There he developed and refined his approach for organizational transformation, and helped lead a successful turnaround initiative. In his consulting practice, he provides executive coaching and leadership development, team building, and strategic guidance and support for organizational transformation initiatives.
Dr. Dean has served as a professor of Organizational Leadership at Purdue University, where he taught courses on leadership, human behavior in organizations, and process improvement. He has numerous publications in the areas of Leadership, Quality Improvement, and the Social Systems model. These include serving as the Keynote Speaker at the 11th Annual Deming Research Seminar, and an article entitled "Does Baldrige Make its Business Case" in the American Society for Quality's (ASQ) flagship publication Quality Progress.
Dr. Dean is a Licensed Clinical Psychologist, and an American Society for Quality Certified Quality Engineer and Six Sigma Black Belt. He has a wonderful family with four grown children and two grandchildren.
GOAL/QPC
Since 1995 GOAL/QPC has been a leader in the world of Quality Management. GOAL/QPC's concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods and processes that are critically needed to attain world-class organizational excellence. With over 12M copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of "What is it, What does it do, How do I do it?" , published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from the leading edge book content.
